Frequently Asked Questions
Post-Operative Care
What specific post-operative care services do you provide?
We provide a complete wraparound service, starting with our 24/7 emergency helpline and dispatch services. If you need assistance with post-op-related questions, calling 911 won’t help with that—but we can. With a database of vetted partners, we can answer all your questions. We will send someone out to assess your situation and determine whether you need urgent care or if it’s something that can be handled bedside.
We also assist with coordinating and planning your complete experience—from helping you find deals on flights and booking accommodations to assisting with scheduling your necessary massages and even taking you shopping to find your perfect garment.
Additionally, we offer assistant hours if you're looking for extra help or hands-on training. We can come to your chosen Airbnb or hotel to provide both assistance and educational services. For nutrition support, we provide meal planning and meal prep delivery services. A specialized plan can be created based on your wellness goals. Feel free to check out our sample post-op recovery menu with Our SoFull Meals That Heal.
We offer transportation services while you’re in town for your procedure, including airport pickup and drop-off, ensuring you arrive at your appointments on time, as well as taking you shopping or sightseeing for your leisure.
For a fully immersive experience, we provide all-inclusive stays that include all of the above services. We host you and an additional guest (if applicable), providing everything you need—from supplies and over-the-counter medications to all the essentials for your return home. If you’re looking to be completely pampered with a unique, curated experience tailored to your preferences while we handle all the planning, this option is for you!
Approval is required for our all-inclusive stays, so please book a video call and tour if you're interested in this option.
Concierge Services
Can you provide details about the concierge services available to clients?
Clients can call us to discuss their experiences and needs, and we’ll help them create a customized package that works for them. We can coordinate meal deliveries, massage services, nail, hair, and spa treatments, IV services, and even fun activities to enjoy while in the city. All they have to do is call—we’ll take care of the rest!
Transportation
Do you offer transportation services for clients? If so, what areas do you cover?
Yes, we proudly serve Miami Beach, Fort Lauderdale, and Doral, covering all areas around Miami International Airport (MIA) and Fort Lauderdale-Hollywood International Airport (FLL).
Gourmet Meals
Are customized meal plans available to accommodate dietary restrictions?
Yes! We want you to complete an assessment and share what you’re struggling with. Let us know if you have been diagnosed with high blood pressure, diabetes, high cholesterol, or if you’ve had a gastric sleeve and need a low-sodium diet. We help our clients learn how to support their healing journey through education, delicious recipes, and curated Meals That Heal.
Lymphatic Massage
What are the benefits of your lymphatic massage services?
Lymphatic massages are incredibly important and beneficial for everyone—not just surgery patients. Stress and diet can cause your lymphatic system to become backed up, leading to inflammation. After surgery, these massages become even more essential, but it’s crucial to be treated by a therapist experienced in lymphatic massage, body sculpting, and drainage. A combination of these techniques helps prevent complications like seromas and fibrosis.
After surgery, your skin becomes malleable—like playdough—and you have a short six-week window to mold, shape, compress, and smooth out the results of your liposuction. The cannula used during surgery creates tunnels, gaps, and air pockets beneath the skin, which only an experienced professional can properly address—not just a family member or loved one.
That’s why we are committed to providing you with the proper education while you're in town and ensuring that, before you leave, we connect you with the right therapist in your area. We are building a vetted and trusted network across all states to assist our clients.
IV Therapy
Can you explain the types of IV therapy offered and their intended benefits?
We offer Hydration IV therapy to help if you’re dehydrated. If you haven’t been drinking enough water, keep in mind that surgery causes significant fluid loss, and you may need an IV to replenish your hydration levels. Let’s talk about it! This isn’t a magic fix—it’s designed to support hydration, and you can customize it by adding vitamins, pain medication, or even anti-nausea medicine. Your vitals will indicate whether you're dehydrated, and if so, we’ll recommend an IV infusion. Additionally, clients who have had gastric sleeve surgery are more likely to need one since their focus must be on consuming enough protein rather than drinking large amounts of water. In some cases, you may even need two IV bags. However, if you're not experiencing dehydration symptoms, the choice is yours if you'd like one for extra fluids and vitamins.
Service Areas
Which cities or regions do you currently serve?
We provide services in Miami, Miami Beach, Fort Lauderdale, and Doral, covering all areas around Miami International Airport (MIA) and Fort Lauderdale-Hollywood International Airport (FLL).
These cities are closest to our in-person location. However, if you're looking for private services and coordination, we also offer assistance in Atlanta, New York, Los Angeles, major cities in Texas, and the Dominican Republic.
If you need support in your city, reach out to us! We’re happy to help through our coordination and planning services.
Are there plans to expand services to additional locations?
Yes! We plan to establish physical locations in all these cities, allowing our clients to enjoy our curated experiences at The Royals Society Suites. Stay tuned as we continue to expand!
Pricing and Packages
What factors influence the pricing of your services?
Pricing varies based on each client’s needs. While we have example packages listed on our website, we prefer to assess your unique situation—because you may think you need more or less than what is actually necessary. After getting to know you, we might find that all you need is a single education session, or perhaps just transportation and meals, or a combination of transportation and massages. Each package is tailored to you.
Additionally, pricing can vary depending on the IV therapy or massage therapist you choose. Massage rates range from $85 to $150, depending on the location and provider.
This is why we encourage you to book a call if you're interested in working with us. Plus, we occasionally offer exclusive in-house sales and specials that aren’t advertised publicly—so don’t miss out!
Are there any current promotions or discounts available?
Yes! We have a promotion right now—get your arrival day free when you book an all-inclusive stay, plus discounts on essential supplies included in your package.
For example, if you book a transportation package, it may come with one hour of hands-on education and training as well as a free travel pillow!
Call us today to learn more and take advantage of these exclusive offers!
Booking and Consultations
What is the typical process during a consultation?
We start by asking about the challenges you’ve been facing and any questions you may have. The goal of this call is to take the weight off your shoulders.
We’ll go over an exact list of what you’ll need, help you book and select flights, and prepare you mentally and physically for your upcoming trip. We’ll also discuss your health and wellness goals and help you explore different options—whether you're traveling solo, bringing family, booking a private space, or staying in one of our Royals Society Suites.
We take this time seriously because we believe you deserve one-on-one attention. This consultation is about getting to know you, hearing your concerns, and ensuring you feel seen and understood. This is an intimate experience, and we want you to feel completely comfortable with the people who will be by your side throughout your journey. You’ll also get the opportunity to tour our space and ask any questions.
We'll walk you through all available options and price points so you can choose what best fits your budget. Most importantly, this call allows us to match you with a staff member you feel comfortable with. They will be your dedicated coordinator and go-to person as you prepare for your trip.
That’s why we encourage you to reach out as soon as you’re ready to start planning—at least two months in advance. Don’t wait until the last minute! Even if you still have things to figure out, we’ll guide you every step of the way, helping you save both time and money.
Staff and Qualifications
Can you provide information about the qualifications and experience of your team members?
Our team members not only have medical backgrounds, but they are also post-op specialists with over 10 years of experience working alongside doctors. They are highly knowledgeable in post-surgical care, including choosing the right garment, properly placing foams and boards, and ensuring optimal recovery.
Our staff includes experienced chefs, herbalists, EMTs, CNAs, RNs, Social Workers (BSWs), and Licensed Massage Therapists.
For clients who prefer a private experience, we offer discreet, personalized care. Additionally, we have a therapist and a prayer team available if you would like to include that in your recovery plan.
Each member of our team plays a unique and essential role in making sure all your needs are met. We maintain direct contact with your doctor and nurse and are well-informed about the best urgent care facilities that specialize in post-op care.
We also prioritize cleanliness and sanitization. Our team is trained in bloodborne pathogen safety and follows strict protocols for properly washing sheets and materials to prevent cross-contamination. Consistent cleaning and sanitization ensure a safe and sterile recovery environment.
Are your staff members certified in specific areas relevant to post-operative care?
Post-op care and skills cannot be learned in a traditional school setting at this time. All expertise comes from hands-on experience, close collaboration with doctors, and a deep understanding of post-op instructions from various procedures.
While our team members hold medical credentials, that alone is not enough. Assessing vitals is just a small part of what we do. We are educators first, guiding you on how to protect your skin, maintain your results, and prevent complications.
We take a holistic approach to post-op recovery, starting with physical, emotional, and mental preparation. Our goal is to empower you with the knowledge and support needed for a smooth, stress-free healing journey.
Client Support and Availability
What are your hours of operation?
We offer a 24/7 emergency hotline to answer any questions. Our office hours are 9 AM to 5 PM for in-person meetings with our staff to help you get started.
Is support available outside of standard hours for emergencies or special needs?
Yes, we provide support outside of standard hours for emergencies and special needs. Our 24/7 emergency hotline is always available to assist you.
How can clients reach you for support or inquiries?
Clients can reach us via email, phone call, or text for support or inquiries.
Cancellation Policy
What is your policy regarding cancellations or rescheduling of services?
We understand that when it comes to surgery plans, unexpected things can happen. That’s why we strive to be as flexible as possible while maintaining fairness for both our clients and our team.
If you need to reschedule, you must notify us at least two weeks before your arrival date to move your deposit to a new date. After this two-week window, deposits are non-refundable.
However, we recognize that emergencies beyond your control may arise. If you have already paid your full balance and experience an unforeseen circumstance, we will work with you to make special accommodations. Depending on the situation, we may offer:
• A full refund if the emergency is verified and truly beyond your control.
• The option to hold your payment as a credit for a future date.
Communication is key! The sooner you reach out, the better we can assist you in finding a solution that works for everyone. Our goal is to support you through this process while ensuring fairness and transparency.
Privacy and Confidentiality
How do you ensure client privacy and confidentiality?
We have a signed agreement in place to ensure confidentiality. Your information is only shared with the staff assigned to your case. If additional services are needed or if you require hospital transport, we will provide a detailed report to ensure a safe and seamless transition of care.
Insurance
Do you accept insurance, or are services self-pay only?
We currently only accept self-pay clients and those with private insurance. Unfortunately, we cannot accept state insurance or bill your provider directly. If you need help with financing or payment plans, we offer "buy now, pay later" options through Affirm, Afterpay, and Klarna. Feel free to call us today to explore your options and see how we can assist you!
Client Preparation and Expectations
What should clients prepare or have ready before receiving services?
During our intake process and welcome call, we will go over everything you need to pack before your trip. Please have key details ready, including your arrival and departure dates, as well as the city, clinic, and doctor you’ve chosen if you’re a post-op client.
Are there any pre-service consultations or assessments required?
Yes, to be approved for a stay at our suites, you must complete an assessment, intake form, and a call with our team.
What can clients expect during their recovery process with your assistance?
You can expect us to advocate for you every step of the way—helping you ask the right questions during doctor visits and ensuring that, in the event of an emergency, you have access to the necessary resources and services in the city. We are committed to helping you follow all of your doctor’s instructions while staying in close contact with your chosen clinic. Our team will ensure you receive proper nutrition to promote healing, provide medication reminders, and assist with booking your IV therapy and massages.
Before you leave, we’ll make sure you have the right compression garment for your recovery. We have partnered with Snatched Body, a top-rated brand recommended by clinics and doctors for its superior support and results. If your garment needs customization, we work with the best seamstress in town, who has over eight years of experience tailoring post-op garments. We also assist with medication pickup and help you find discounts and coupons if your insurance doesn’t cover your prescriptions.
Beyond medical care, we’ll ensure you arrive on time for all appointments, take you shopping, and help you create a custom meal plan that suits your preferences, allergies, and dietary restrictions while you're in town. Most importantly, we’ll equip you with the knowledge you need to confidently care for yourself once you return home.
We also recognize the emotional toll that recovery can take. That’s why we offer mental health support and spiritual wellness services, including prayer (regardless of faith), sound and light therapy, aromatherapy, and wellness walks—all designed to support your complete healing journey.
Additional Resources
Do you provide educational materials or resources to support clients during their recovery?
Yes! We offer educational videos on our website, as well as an eBook with video links that provide tips and tricks for clients who prefer to learn on their own or may not be able to hire us. We also offer free consultations to help guide you in the right direction. We strongly believe that education should be accessible, so we’ve carefully studied post-op instructions from major clinics and doctors and worked hard to explain them in a clear, easy-to-understand way.
We understand that some people find reading text overwhelming, which is why we provide free materials to support your learning. However, if you still feel unsure, we encourage you to consider purchasing our easy-to-follow video book, especially if hiring a staff member for hands-on guidance isn’t an option. No matter your situation, we’re here to help—so don’t hesitate to reach out!
Are there any partnerships with other healthcare providers or facilities?
Yes! We have partnered with Revelize Release and MiA Unique Aesthetics—both top-tier massage companies—as well as A Peace of Home Recovery Home and A1 Body Concierge. For IV hydration, we’ve teamed up with Infused Wellness, an RN-run company, and IV Brothers.
We are committed to working with trusted partners who share our mission and values in the post-op industry. These partners are also available to provide emergency dispatch services for any clients in need who contact us through our post-op emergency dispatch line.
Client Feedback and Testimonials
How can clients provide feedback about their experience?
If you have any concerns or feedback that could help us serve you better, please email us at [email protected]. We'd love to hear from you!
Do you have testimonials or case studies available for prospective clients to review?
Yes, we have! Check out our interviews with past clients who are willing to share their stories on our website. You can also read our Google Reviews to see what clients are saying about us.
